​

Prior to commencing on our services, you will need to –
- Complete the questionnaire with signature (this has your details, your pets details, vets details)
- For walking clients a keys for your property or access to a key safe (please note it is policy to hold a key in case of emergencies)

​​

Terms and Conditions
Overview -

• Please note for all walking services there is a minimum requirement of two walks per week.

• All clients are deemed to have accepted these terms and conditions in their entirety upon services being undertaken.

• You must inform us, with as much notice as possible, of any concerns regarding any unsociable behaviour, illness, fleas, accidents or anything else concerning your dog prior to services commencing or at the earliest opportunity once services have commenced. 

• We will assess your dog’s behaviour on walks and make changes as necessary. We reserve the right to alter or cancel services if deemed in the best interest of your dog, other dogs, humans or the general public without notice. 

• Clients must disclose any previous or ongoing aggression/reactivity/fearful aggression symptoms including human and dog on dog aggression prior to services commencing. We reserve the right to request at any time a dog be muzzled. 

• Any photos taken of your pet remain the property of us and may be posted to social media and our website.

• You must inform us prior to services commencing of any CCTV or monitoring system present in the property which our staff will enter in accordance with the law. Failure to do so will result in services being withdrawn immediately and no fees refunded. 

• You must seek veterinary advice regarding your dog’s exercise regime. 

• You must provide your dog with a collar including ID tag (legal requirement), warm coat for winter and cooling jacket for summer. We may withdraw services if legal requirements for pets in public places are not met. We provide and use our own poo bags. 

• You will entrust us to use best judgment in caring for your pet(s) and home at the time of inclement weather. We will try to carry out your instructions to the best of their ability. However, in cases of extreme weather, we reserve the right to alter, reduce or cancel walks without prior notice in the best interest of the animal.

• You must inform us prior to services commencing, or at the earliest opportunity of any allergies or intolerances. We provide treats whilst on walks that are purchased from a range of sources.

Booking

• Clients are required to complete the new customer questionnaire prior to booking.

• Information given in the questionnaire will be used for all subsequent bookings unless we are notified that there has been a change in your pet’s condition or requirements.

• An in-home consultation is required, prior to reservations, FOR ALL NEW CLIENTS.  

Keys 

• We will require 1 key for your property. This key will be held by us and will be stored at our registered business address.

• Where keys are requested to be left after the completion of services this is the owner’s responsibility to ensure the location selected is secure and we will not be held responsible for any incidents following a key being left unattended.

• Key boxes are also accepted. We accept no liability in the event of damage to key boxes.

• If for any reason access cannot be gained to the property on the booking dates (for example a key is left in the back of the door or a key box fails to open), we will communicate this to you and full charges will still apply. 

Privacy Policy

• All of your information will be kept private and confidential, any photos of your pet on social media will appear without their name or specific details of their walks/training/routine.

• We respect our clients’ entrusting us with the care of their home and pets.

Insurance 

• All reasonable care is taken to ensure the integrity and suitability of the care provided. 

• We hold a valid public liability insurance and specialist dog walker insurance for the peace of mind of our clients. 

• The insurance covers us and its designated employees, for the duration of the selected service, and only for services agreed. 

• It is the client’s responsibility to ensure that the property and its contents are adequately insured throughout the duration of the assignment.

• The client must ensure all pets are adequately insured for any event which may occur. 

Additional Pet Care Assistance and Other Scheduled Services 

• We do not accept liability for other persons who will be in your home prior to, during or immediately after our services have been rendered. 

• Please inform us at the time of consultation of anyone who may have access to your home. This includes cleaning services, maintenance personnel, friends, family and neighbours. 

• It is understood that the client will notify anyone with access to the home that the services of us have been engaged.

Medication/Vaccinations/Immunisations/Microchipping

• Under no circumstances will we provide care for any pet that has any form of active contagious illness. 

• If anyone working for us or any other dog in our service is bitten or exposed to any disease or ailment received from the client’s pet(s), the client will be responsible for all costs and damages that may be incurred as a result.

• We do not require you to vaccinate your dog to join our services, however you accept full responsibility for any illness your dog may contract during services being undertaken. 

Pet Emergencies

• In the event of an emergency, you or your emergency contact will be contacted. 

• Your vet will be contacted immediately and an appointment made with either themselves or the nearest emergency services available where your vet is not on available.

• You are responsible for all costs incurred during their care with your veterinarian

• You agree for us to carry out any emergency first aid as required as per training received where deemed necessary and to the best of their knowledge to ensure the best possible outcome before help is obtained.

• Whilst every attempt will be made to contact you in an emergency, we withhold the right to use an emergency veterinary service without prior consultation when deemed in the best interest of the animal. If contact cannot be made without putting your pets, other client's pets, or our staff members health at risk, you may be informed after an emergency has occurred and emergency veterinary care has been sought. 

• In the event first aid is given in an emergency, an appointment with your pet(s) regular vet must be made. 

Cancellation Policy 

• Any service cancelled with less than 24 hours’ notice will be charged at the full rate as discussed at time of booking, unless cancelled by us, in which case no fees will be charged. 

• Any deposits received will be held in the event of cancellation. Any fees paid and cancelled with more than 48 hours’ notice will be carried over to the next invoice period. No refunds will be given. 

• Clients must provide 1 calendar month’s notice for all permanent cancellations to regular walking services. In the event of notice not being provided, all fees will still be charged. 

Payment 

• We accept bank transfer. Details as below.

• Services will be invoiced weekly (in advance) we ask you to confirm by Friday at noon what you require for the week ahead and ask that you pay your invoice within 48hours of receiving it. 

• In the event of late payment being received, a charge of £2 for each late day will be added to the following invoice.